Legal Affairs Department Launches Smart Self-Service Office at GITEX 2016
As part of its efforts to continuously improve and develop its services to advocates and legal consultants in the Emirate of Dubai, the Government of Dubai Legal Affairs Department announced the launch of its smart self-service office at GITEX Technology Week 2016.
The smart self-service office, a first of its kind in the region, is equipped with the latest technology allowing Department customers to obtain licenses and other services in record time, and in particular, will help reduce the number of documents required to complete Department transactions by up to 70% thanks to electronic integration with various government entities through Smart Dubai Government.
His Excellency Dr. Lowai Belhoul, Director General of the Department, highlighted the importance of the Department's participation at GITEX, one of the largest specialized exhibitions in the world, stating that the event is an ideal platform to learn about the world's latest technology products and programs ultimately contributing to the improvement and development of processes and systems at the Department.
Dr. Belhoul explained that the Department launched the self-service office this year in order to enable customers to process their transactions remotely without having to visit the Department. For example, the smart self-service office will be able to issue license cards to customers remotely, saving processing time and effort and ultimately increasing customer happiness.
Dr Belhoul noted that the Department is continuing to implement its smart transformation strategy in order to maximize benefit to the public, and that the Department is keen to achieve the highest levels of customer satisfaction (including advocates, legal consultants and members of the public). The Department is also attaching a great emphasis on streamlining processes and reducing the number of visiting clients. This is in line with the vision and directives of H.H. Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, which are aimed at reducing the number of visiting clients to Government departments by 80% by 2018 and achieving the objectives of Dubai Plan 2021 to attain pioneering and excellence in government work and to maximize the efficiency of services provided to the public.
The smart self-service office will allow the Department's customers to, amongst other things, carry out the required procedures for licensing law firms in the Emirate of Dubai, register complaints and/or other disputes against Dubai Government entities register complaints against advocates and legal consultants, submit applications to register new legal consultants and renew license registrations for advocates and legal consultants.