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The Government of Dubai Legal Affairs Department has Provided its Services Remotely for more than (4800) Customers since the Beginning of the Corona Crisis

16 June 2020

The Performance indicators for the provision of services by the Dubai Government Legal Affairs Department have confirmed the Department's readiness to deal with the exceptional circumstances imposed by the precautionary measures to control the spread of the Novel Coronavirus (Covid-19) through the implementation of policies and plans, which ensure business continuity at the Department.

His Excellency Dr. Lowai Mohamed Belhoul, Director General of the Government of Dubai Legal Affairs Department, the Department is committed to applying all the international standards for business continuity and performance of the Department's services. This involves providing these services in accordance with proactive risk based plans, and strategies which address them. It also encompasses finding alternatives that will guarantee effective communication channels allowing customers to obtain the services provided by the Department. This approach enabled the Department to obtain the (ISO 22301), an internationally recognised business continuity management certification. This comes as part of the implementation of the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, to achieve the highest levels of excellence in government performance in the Emirate, and to maintain constant readiness to respond to all developments

Advanced Technological Infrastructure

Dr. Belhoul hailed the Department's advanced technological infrastructure, which contributed to ensuring the continuity of its services while maintaining quality, effectiveness and flexibility in procedures, in a manner that meets the expectations of its customers. This is in line with the standards of the Government of Dubai and its strategic objectives in developing smart practices in government work.

The Department has fully automated all its services. It has also relied on video telecommunication in holding meetings to seek amicable settlement, meetings of the Committee of the Professional Conduct of Advocates and Legal Consultants, remote litigation sessions related to government claims brought before the Dubai courts and Rental Dispute Center, and oath taking video sessions for (43) legal consultants. This was meant to maintain the safety and health of its employees and customers alike, while ensuring effective and continuous communication.

Government Services

Dr. Belhoul added that concerning government services handled by the Department since the beginning of the crisis, it has addressed, through its multiple smart channels, (551) requests, including receiving complaints against government entities which constituted (27%) of these services. In this regard and pursuant to its mandate, the Department endeavors to achieve an amicable settlement between the opposing parties. Government services offered also included drafting and reviewing government contracts and agreements (24%), the services related to the enforcement of judgments (22%), judicial representation of the government and government entities (16%), whereas legal consultation and governmental legal support represented (11%) of the volume of work related to government services received by the Department since the beginning of the crisis.

Legal Professions

With regard to the services provided by the Department to its registered advocates and legal consultants, as well as members of the public, Dr. Beloul said that the Department received (1983) requests since the beginning of the crisis. The services related to advocates and legal consultants included the registration and renewal of practitioners of the legal professions, and their firms' licenses, at a rate of about (45%). These services are available through the Legal Profession System (LPS) Portal accessible on the Department's website, or on the smart phones application. The Department also dealt remotely with complaints relating to professional conduct made against registered advocates and legal consultants, which accounted for (2%) of overall the work related to this sector.

As part of its measures in providing services, His Excellency Dr. Belhoul stated that concurrently with the pandemic, the Department implemented its smart training programme conducted remotely for legal consultants registered with the Department. (4344) remote training hours were provided to (2250) legal consultants working in the Emirate, which represents (53%) of the volume of work provided to legal consultants registered with the Department during this crisis.

The programme requires each legal consultant to complete sixteen (16) training hours on a yearly basis to ensure the renewal of his/her registration with the Department. This smart training is conducted in accordance with the latest interactive learning methods that can guarantee the achievement of its goals.

Smart Reception Service

Dr. Belhoul highlighted that in order to boost the smart transformation adopted by the Department on all levels, and to ensure the happiness of its customers by creating new options that allow them to communicate in an effective and flexible manner with the Department, a smart reception service has been created to allow customers to make video calls with receptionists during office hours. This service offers responses to all inquiries related to the services provided by the Department according to the information available to the employee, or the call will be transferred directly to the relevant legal consultant or employee of the Department, with a view to achieving the highest level of accuracy in answering any questions of inquiries.

Work Remotely

Dr. Belhoul proceeded to clarify that from the very beginning of the Corona crisis, the Department, through its business continuity team, has developed an integrated action plan to implement procedures to cope with these changes. The provision of training on how to perform services from outside the Department headquarters represented a milestone in its readiness plan to respond to any emergencies with high efficiency and effectiveness.

In implementation of the directives of the Executive Council of Dubai to work remotely, the Department trained its employees on how to use "Microsoft Teams", which is one of the smart channels used by the Department to provide services to its customers remotely via video telecommunication technology and to conduct internal and external meetings between its employees and customers.

"Tawqeet" System which was launched two years ago in the Department. The system has contributed greatly to the implementation of the remote work policy as it allows the measurement of the productivity of its employees and tracks the tasks assigned to them in implementation of the latest management systems that guarantee the efficiency and accuracy of institutional performance.

Tawqeet System is linked to "Tawtheeq" which is a system used by the Department to electronically document and manage all files and documents related to the cases assigned to the Department's employees. This provides the employees with all the material needed to perform their duties remotely. On the other hand, this system supports the Department's efforts in implementing the Dubai Government's paperless strategy, while preventing any virus transmission that may result from handling paper documents.

Dr. Belhoul concluded his speech noting that the performance reports showed a noticeable increase in the Department's productivity in the provision of its services, and in the management and execution of its internal operations during the remote work period, and confirmed that the Department will continue to keep that same pace of work after the decision to return to offices, by employing various smart channels to provide services to its customers. This will help achieve its strategic goals aiming to make the Emirate of Dubai a global hub for distinguished legal services that meet the requirements of sustainability in comprehensive development

The Government of Dubai Legal Affairs Department has Provided its Services Remotely for more than (4800) Customers since the Beginning of the Corona Crisis

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Purpose:

The aim of this Policy is to outline Library membership and borrowing rules.

Requirements for Membership:

Provide Employee ID card.
The Library does not accept any other ID for proof of identity, as membership is specific to employees of H.H. The Ruler's Court and affiliated departments.
Library members may use its services within the limitations and guidelines set out by this and other Library policies.

Library members may:

Request materials for reading inside the library.
Access online resources provided by the Library.
Borrow materials in accordance with the borrowing rules.

Members should present their Employee IDs to check out materials.

Responsibilities of Library Members:

Take full responsibility for all activities and transactions associated with their membership accounts.
Return all materials checked out by the due date.
Keep Library materials in good condition - It is strictly prohibited to cut off, tear, mutilate or otherwise intentionally withhold any such materials.
Act immediately upon receiving recall and overdue notices.
Comply with all copyright laws.
Comply with all publishers' guidelines and terms of use when using databases.
Acknowledge that materials will not be lent to any other person.
Notify the Library about any changes to your registered email or phone number.
Notify the Library when you leave work permanently.
Return all materials checked out before leaving work and notify the Library directly or via the Human Resources Section of the entity in which the member is employed.
Acknowledge the Library's right to cancel membership.
Notify the Library about the item they would like to check out if it is damaged or in poor condition before checking out.

Library Responsibilities:

Member information will only be used for the purposes of providing Library services and will not be given out to third parties except as required by law.
The Library will not assume any responsibility for any damage to personal equipment, software or data during the use of Library materials.

The Library will not assume any responsibility for the use of any ideas, concepts, images or data contained in materials checked out by a member.

Intellectual property laws apply to the Library. These laws will be announced and enforced at all times.

Borrowing Rules:

Library members may borrow books as follows:

Loan Period	Item Limit
15 days renewed once unless the item is on hold by another user.	2

An item may not be transferred from one borrower to another, and no person may borrow on behalf of another.

Items that cannot be borrowed

Journals
Magazines
Any materials that the Library management determines that they cannot be borrowed.

Online Resources Access:

Members must comply with the terms of use available on the websites that provide the online resources. The Library does not own these online resources, but it has the right to access them under licensing agreements with their providers and publishers. Please visit the online resources for relevant terms of use, as different publishers have different terms of use.

Renewals:

Books borrowed can be renewed once either by using the means of communication approved by the Government of Dubai (Teams and E-mail) or by returning the book to the Library, unless the material is on hold by another member, recalled or if the account is suspended due to overdue items.

The renewal period for borrowed materials is 15 days.

Returning Items:

Members must return all items borrowed by the due date to avoid suspension of borrowing privileges. All materials borrowed can be returned to the Library. Failure to receive "overdue notice/ reminder" is not an excuse for not returning the materials on the date due or not renewing them.

Holds:

Members can, through the librarian, place a hold on an item on a first come, first served basis. A maximum of two holds can be placed at any given time.

Recalls:

Any item borrowed is subject to recall by the Library for any reason. Borrowers who receive recall notices are responsible for returning the items requested before the recall due dates.

Notices:

Borrowed Items become overdue if they are not returned or renewed by the due date. Before any overdue notices, borrowers receive a reminder by email two days before the due date.

For any overdue item, the member receives an overdue notice after the due date, and the notice will be resent each week.
After the fourth overdue notice and if we do not hear back from the member, Library membership and borrowing privilege will be suspended.

Lost Items:

An item is considered lost if a member informs the Library that the item is missing. Members must pay the price of the item lost at the price quoted in the Library database or purchase a replacement. If no price is mentioned in the Library database for the lost item, members will pay the market price determined by the Library.

Members can replace the lost items with new items of the same title, author and publisher. For out-of-print items, the replacement charges will be determined with the Librarian.

Damaged Items:

Items will be considered damaged due to the following:

Pages are washed out and content is not readable.
Pages are torn.
Content is scratched out or written over.

Members are responsible for damage to the items they borrow and will be charged the replacement cost, according to publishers' prices.

If there is no price quoted for the damaged item in the Library database, members must pay the market price determined by the Library.

Members may replace damaged items with a new item with the same title, author, edition and publisher.

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The Government of Dubai Legal Affairs Department has Provided its Services Remotely for more than (4800) Customers since the Beginning of the Corona Crisis

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