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  • Events — April 25, 2017

    Ms. Shaikha Al Qattan for winning first place in Distinguished New Employee Category of the Dubai Government Excellence Program

  • Events — December 15, 2016

    Innovate with the Government of Dubai Legal Affairs Department by sharing your innovative ideas. Owners of implemented ideas will be rewarded

  • Events — September 19, 2016

    Get Involved in the Development of Our Strategic Plan

  • Events — May 22, 2015

    Government Entities Portal

  • Events — May 22, 2015


  • Events — May 22, 2015

    Legal Profession System

Complaints Against Government Entities

Service NameComplaints Against Government Entities
Service Description:
In accordance with Law No. (32) of 2008 Establishing the Government of Dubai Legal Affairs Department and Law No. (3) of 1996 and its amendments, Concerning Government Claims, the Department receives and processes claims, complaints and grievances against Government of Dubai entities according to the following process:
  1. 1. Complaints can be submitted to the Department electronically by completing the smart form “Complaint Against Government Entities Form” accompanied by all the relevant supporting documents and submitting it to the Department through the online complaints portal;
  2. Upon considering the complaint, the Department contacts the Government entity within one (1) week of receiving the complaint forwarding to them a copy of the complaint received and requesting their feedback;
  3. The Government entity considers the complaint and provides the Department with their response within fifteen (15) days of receiving notification of the complaint; and
  4. The Department seeks to settle the dispute amicably within two (2) months of the date of receiving the complaint. After this date the complainant may file proceedings against the Government entity.
Smart Service Link: Complaint Against Government Entities
Check Complaint Status
Service Fees:No fees shall be prescribed for this service
Service Center and Contact Details:
All complaints applications against Government Entities must be submitted to the Government Disputes and Claims Directorate at the following address:
The Government of Dubai Legal Affairs Department
Level 4, Building 4
H.H The Ruler's Court
Al Fahidi District, Bur Dubai
P.O.Box 446, Dubai
United Arab Emirates
To enquire about complaints against Government Entities services, please call or e-mail the Directorate on:
Tel: +971 4 3533337

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